General Information for Residents
5. Other FAQ
This is your go to page to find answers to your frequently asked questions and useful contact details.
How do I contact Security?
In an emergency of course call 000. However for other security related issues Call ISPY on 0468-495-001
What happens if I have an issue with my unit keys?
Contact the Committee or Security
How do I contact the on-site Building Manager / Caretaker?
By Email: manager@BroadwaterTower.com.au
By Phone : 07 5537 9491
- Diverted to caretaker’s mobile after hours or
- Diverted to caretaker’s appointed suitable replacement when the contractor is on leave for holidays or on compassionate grounds
- Available by phone Monday to Friday between the hours of 8 am to 4 pm
Who is my Body Corporate Manager?
Duncan Lee, Managing Director, Pinnacle Strata Pty Ltd
How do I contact our Body Corporate Manager?
Phone: 07-5502-2888
Email: admin@pinnaclestrata.com.au
Address: 47 Nerang Street, NERANG, QLD 4211
How do I contact the Committee?
The committee secretary email address is Secretary@BroadwaterTower.com.au
Which Trades are familiar with Broadwater Tower?
Electrician
T42 Electrical – 0428-374-510
Oceanside – 1300-998-257 (24 hour electrical)
Elevators
Otis Lifts – 07-5585-1111
Locksmiths
SPL Locksmiths – 07-5588-8111
Plumber
Southeast Qld – 0411-871-637
Removalists
- Ashtons 5527 9700
- recommended by the Caretaker as the best by far
- let them know the Caretaker / Manager recommended you and you may receive a great deal.
- Runaway Bay Removalists 0468 925 011
- often in the building
- aware of the necessary arrangements.
TV Issues
Coastal Antennas – 07-5575-1211
How do I join the Thursday morning 8:00 am water aerobics?
- Take $10 with you
- Be at the pool around 7:45 am
- Find out who is the organiser for the day
- A qualified aqua aerobics instructor leads the class
- Anyone can join
- Pay your money
- Join in
- If you want a receipt to claim the cost of the session from your private health fund, ask for one
How can I participate in the Tuesday morning gardening activities?
The volunteer garden group usually meets at 6:30 am on Tuesday morning in Summer and later in winter months. Whatever the start time, its usually for an hour or two.
If you want to get involved, all you need to do is look over your balcony or walk around the gardens on Tuesday morning, say “Hi” and let them know you would like to help.
The group has a plan for the garden that they are working on which has been devised in consultation with the Caretaker/Manager. There is also an overriding outline for the group called the “charter” which sets out the Aims of the group. Please read this to clarify the group’s role.
The contact person for the group is Lindsay and he will be able to answer any questions you may have about volunteering. His email is linzhout@gmail.com
What do I have to do if I want to renovate my apartment?
Some things you may want to consider before renovating would be to:
- Check with Council for any requirements
- Check with the Committee for any requirements(a
What do I have to do if I have a grievance?
- check whether a by-law has been breached
- Take steps to enforce the by-law that has been breached using the relevant form (a form 1) from the Queensland Government website and submit that to the committee
- Apply for conciliation using Form 22 from the Queensland Government website
How do I submit a motion for a General Meeting?
- Send your motion to the Body Corporate Manager and or Secretary
- Link to important information to include in your motion found on the Queensland Government website
- Click on the link to view a sample Motion Form
How do I nominate someone or myself for a position on the Committee?
Please refer to the legislation or information regarding nominations and eligibility for body corporate committees from the Queensland Government website
What do I need to do if I want to move in or out?
- Contact the Body Corporate Manager for the latest requirements and lift bond fee
- Contact the Building Manager to book the lift