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General Information for Residents

Site: Broadwater Tower Info
Section: Information for residents
Book: General Information for Residents
Printed by: Guest user
Date: Friday, 31 January 2025, 6:42 PM

Table of contents

1. General information section

Use the menu on the right side of the screen (if you are viewing on a computer) or below (if viewing on a smart phone) to access general information on life at Broadwater Tower.
You can also use the search function (click the magnifying glass icon on the top right).

2. Renovation approvals and building regulations

If you are planning a renovation either before or after moving in you must follow these steps to avoid the incredible disappointment and cost of having your renovations stopped prior to or during works.
  1. Attain permission from the body corporate by submitting an application.
  2. Ensure you understand about the QBCC contract.
Owners and residents are reminded that it is an offense to:
  • Make a material alteration or addition to the premises which contravenes the certificates of approval and/or regulations for the building without prior consent from all necessary parties. This applies to all units, common areas, the basement facilities, car park and storage areas.
Direct enquires to the Body Corporate committee or the Gold Coast City Council where required.
You may believe that "I bought this so I can do whatever I like" but with apartment living that is not the case and you do need to think about the lives of others in the building. That is why these rules exist.

Inspections required:

These inspections must be completed by an independent expert appointed by the Body Corporate at the completion of the following stages of renovation. Inspections will be at the owner’s expense for each necessary inspection. Each necessary inspection fee must be prepaid before any works can commence. It is the responsibility of the lot owner to organise the inspections with an approved company. Please provide a minimum of 48 hours notice

  • Waterproofing of Bathroom / Laundry /Balcony
  • Soundproofing of floors before tiles or floorboards being fitted
  • Air-conditioning installation
  • Fire Sprinklers
Rules to be agreed to by the Lot owner and the head builder/contractor:

(a separate copy is to be signed, dated and returned by both parties)

These rules have been put in place to ensure your renovation goes as smoothly as possible and that other lot owners are not affected more than required. Certain requirements are also enforced by the QBCC and we would suggest you look carefully at the QBCC website to ensure you are using the right tradespeople.

You have to download this agreement and sign it with the builder, then submit it as part of the application process to ensure all rules are kept.


Building work hours are confined to:

  • Week days : 8 am to 4 pm
  • Saturdays: 8 am to noon (for emergencies only)
  • Sundays: no work
  • Renovations are not permitted between second Friday in December and the third Monday in January. This is to ensure residents and their guests can enjoy the Christmas, New Year and holiday periods.
The building Manager should be advised prior to work commencing.
A deposit may be held in trust until work is completed to cover damage and cleaning to common property.
Owners are reminded that all occupants are entitled to the ‘Quiet enjoyment’ of their property at all times

3. Lift bookings

If you are renovating, moving or need the main big lift for any special reason there is a specific procedure for booking it.

Broadwater Tower – Lift booking

Renovations 

**********************************

How to Book

  • Booking Requests require at least 48 hours’ notice

  • $1000 bond is required to secure a booking

  • Contact Pinnacle Strata @ (07) 5502 2888 to post the bond and obtain a receipt

  • Contact the Building Manager: manager@broadwatertower.com.au or (07) 5537 9491 to provide the receipt for the bond and request the date.

    General Rules

  • Lift #1 is the only lift to be utilized by Contractors/Trades

  • Lift Curtains which are located in a trolley in the basement must be installed and stored after use

  • The lift is only to be locked for transporting materials and must not be locked on the floor when not in use

  • The Body Corporate has exclusive use of Lift #1 Monday, Wednesday & Friday, 7:30–9:00 am for building maintenance

  • Trades cannot place items in areas marked with yellow lines

  • Trades CANNOT BLOCK any car space or access into or through the basement carpark

  • Bonds will be returned when requested and the Building Manager confirms there was no damage to the lift


Owners are responsible to manage their trades and ensure all conditions listed in the Renovation Guidelines are adhered to including vacuuming the lifts each day after use.

4. Utilities

Electricity

Residents are asked to join “All together group (previously meter2cash)” and contact them to arrange for electricity to be connected to the apartment.

In order for them to set your account up, please click the following link to complete the form, https://www.altogethergroup.com.au/forms/move-in/postcode/

The first thing it will ask for is the postcode of the site and once that is completed it will then ask to select which community it is for within that postcode range and "Broadwater Towers" would be the selected site.

Once this is completed the application form will continue on. Their phone contact is 1300 803 803

Water

Water to your apartment is centrally metered with the cost being apportioned. Payment is made to Gold Coast city council with the owner's portion distributed in accordance with the appropriate unit entitlement. Individual water connection to the apartments is not required.

Telephone/ Internet

Every apartment is cabled for telephony services. You will need to contact a telecommunication provider directly for connection and additional extensions. NBN is available and is classified as "fiber to the building".

5. Other FAQ

New to Broadwater Tower or just want a handy reference guide to refer to.

This is your go to page to find answers to your frequently asked questions and useful contact details.

How do I contact Security?

In an emergency of course call 000. However for other security related issues Call ISPY on 0468-495-001

What happens if I have an issue with my unit keys?

Contact the Committee or Security

How do I contact the on-site Building Manager / Caretaker?

By Email: manager@BroadwaterTower.com.au

By Phone : 07 5537 9491

  • Diverted to caretaker’s mobile after hours or
  • Diverted to caretaker’s appointed suitable replacement when the contractor is on leave for holidays or on compassionate grounds
  • Available by phone Monday to Friday between the hours of 8 am to 4 pm

Who is my Body Corporate Manager?

Duncan Lee, Managing Director, Pinnacle Strata Pty Ltd

How do I contact our Body Corporate Manager?

Phone: 07-5502-2888

Email: admin@pinnaclestrata.com.au

Address: 47 Nerang Street, NERANG, QLD 4211

How do I contact the Committee?

The committee secretary email address is Secretary@BroadwaterTower.com.au

Which Trades are familiar with Broadwater Tower?

Electrician

T42 Electrical – 0428-374-510

Oceanside – 1300-998-257 (24 hour electrical)

Elevators

Otis Lifts – 07-5585-1111

Locksmiths

SPL Locksmiths – 07-5588-8111

Plumber

Southeast Qld – 0411-871-637

Removalists

  • Ashtons 5527 9700
    • recommended by the Caretaker as the best by far
    • let them know the Caretaker / Manager recommended you and you may receive a great deal.
  • Runaway Bay Removalists 0468 925 011
    • often in the building
    • aware of the necessary arrangements.

TV Issues

Coastal Antennas – 07-5575-1211

How do I join the Thursday morning 8:00 am water aerobics?

  • Take $10 with you
  • Be at the pool around 7:45 am
  • Find out who is the organiser for the day
  • A qualified aqua aerobics instructor leads the class
  • Anyone can join
  • Pay your money
  • Join in
  • If you want a receipt to claim the cost of the session from your private health fund, ask for one

How can I participate in the Tuesday morning gardening activities?

The volunteer garden group usually meets at 6:30 am on Tuesday morning in Summer and later in winter months. Whatever the start time, its usually for an hour or two.

If you want to get involved, all you need to do is look over your balcony or walk around the gardens on Tuesday morning, say “Hi” and let them know you would like to help.

The group has a plan for the garden that they are working on which has been devised in consultation with the Caretaker/Manager. There is also an overriding outline for the group called the “charter” which sets out the Aims of the group. Please read this to clarify the group’s role.

The contact person for the group is Lindsay and he will be able to answer any questions you may have about volunteering. His email is linzhout@gmail.com

If you have other ideas for the garden, submit your ideas in writing to the committee, post to the General forum for discussion, or obtain some quotes and submit a motion to the next general meeting of owners for the owners’ to vote.

What do I have to do if I want to renovate my apartment?

Some things you may want to consider before renovating would be to:

  • Check with Council for any requirements
  • Check with the Committee for any requirements(a

What do I have to do if I have a grievance?

  • check whether a by-law has been breached
  • Take steps to enforce the by-law that has been breached using the relevant form (a form 1) from the Queensland Government website and submit that to the committee
  • Apply for conciliation using Form 22 from the Queensland Government website

How do I submit a motion for a General Meeting?

How do I nominate someone or myself for a position on the Committee?

Please refer to the legislation or information regarding nominations and eligibility for body corporate committees from the Queensland Government website

What do I need to do if I want to move in or out?

  • Contact the Body Corporate Manager for the latest requirements and lift bond fee
  • Contact the Building Manager to book the lift

Please note that this page is still under construction and if you have ideas on what to add, please mail Eric at ericinbwt@gmail.com


6. Which Trades are familiar with Broadwater Tower?

Fire System

– 55311099 Day Shelf

Electrician

T42 Electrical – 0428-374-510 – Fabian

Oceanside – 1300-998-257 (24 hour electrical)

SECURITY
- 0468 495 001 Harry
Pinnacle Strata Manager
- (07) 5502888 - Duncan


Elevators

Otis Lifts – 07-5585-1111

Locksmiths

SPL Locksmiths – 07-5588-8111

Plumber

Southeast Qld – 0411-871-637 – Alan

Removalists

  • Ashtons 5527 9700
    • recommended by the Caretaker as the best by far
    • let them know the Caretaker / Manager recommended you and you may receive a great deal.
  • Runaway Bay Removalists 0468 925 011
    • often in the building
    • aware of the necessary arrangements.

TV Issues

Coastal Antennas – 07-5575-1211

7. Facilities

Broadwater Tower’s luxury recreation facilities are located on the ground level. There are 3 booking sheets near the pool BBQ - the third is for the marina lounge.

The recreation pool, gym, spa, sauna and BBQ areas and the Admiralty Room are available daily for the enjoyment of Broadwater Tower's residents and their guests. Check time usage using the details in the sections to the right/below.

For all facilities please observe the rules and regulations as outlined in the by-laws - they are there to ensure everyone's safety and peaceful enjoyment. The following are general rules but further information is noted in each facilities details to the right/below.

  • Appropriate attire is required when using the gym equipment.

  • All gym equipment must we wiped down and replaced after use.

  • 16 years and older to use the gym equipment.

  • Ensure you are clean prior to using spas. Please shower prior to use as a common problem we have encountered with the indoor spa is people's moisturisers which cause the spa to need to be drained and refilled

  • Please dry yourself prior to walking through the gym carpet area as the carpet has become mouldy in the past due to people walking through wet.

  • Ensure you do not have a skin condition prior to using pools and spas.

  • All children to wear appropriate swim wear – no nappies.

  • 12 years and under must have adult supervision in pool area.

  • Appropriate footwear should be worn, particularly when walking from the swimming pool area and the change room/toilets, and vice versa.

  • Ensure you are dry prior to leaving the wet areas.

Click on each of the facility headings to learn more about each of them including hours of operation, how to use the facility, house rules and safety instructions.

7.1. Admiralty Lounge Function Room

Location: Entrance to the right of Reception (facing desk)

The Admiralty Lounge also features a good sized billiard table.

Time Availability: 10am to 10pm
Door code: CX1743

Rules of Use:
Those associated with the By-laws particularly note By-law 6.3, 7.1, 7.3, 10, 27.1 and 27.2.
Bookings: bookings for groups is essential and can be made via the exercise book on the counter to the immediate right of Reception
Residents and guests.
Obviously treat all furniture and the billiard table with care. Replace billiard equipment after use and cover the table.
Place dirty glasses/dishes in the dishwasher.
Report any damages, otherwise an investigation will be undertaken and costs will be incurred.

7.2. Pool

Location: Entrance via basement and Left Hand side of building (fob required)

Time Availability: 6am to 10pm

Rules of Use

Noise restrictions at night
No glasses or bottles
Children U12yrs to be supervised Area to be left clean, furniture returned to original position and pool cushions to be lifted up on lazy boys
Bookings: bookings for groups can be made via spreadsheet on counter. NB – bookings are not allowed on Public Holidays or during Christmas and New Year period
Pool Rules: no running, jumping in or diving, no nappies, no skin conditions Shower before using pool

7.3. Two BBQ areas around the pool

Location: Entrance via basement and Left Hand side of building back gate (fob required)

Time Availability: 6am to 10pm

Rules of Use

Noise restrictions at night
Clean BBQ after use
Gas Valve must be turned off after use
Bookings: bookings for groups can be made via spreadsheet on counter. NB – bookings are not allowed on Public Holidays or on Christmas and New Year's day.

7.4. Gymnasium

Location: Entrance via basement

Time Availability: 6am to 10pm

Rules of Use

Noise restrictions at night
Appropriate footwear and clothing at all times
No glasses or bottles
Children U16yrs not permitted
Towels must be used on equipment Wipe down equipment with sanitised wipes and paper towels after use Place used wipes/paper in bin
Replace all weights after use

7.5. Outdoor and indoor heated spa

Location: Entrance via basement and Left Hand side of building back gate (fob required)

Time Availability: 6am to 10pm


Rules of Use

Noise restrictions at night
No glasses or bottles
Children U12yrs to be supervised
Spa Rules – no jumping in, no nappies, no skin conditions, do not put head underwater


7.6. Sauna

Location: Entrance via gym or indoor spa

Time Availability: 6am to 10pm

Rules of Use
only use fresh water - preferably from the filtered water bubbler - to ladle over the rocks as the spa water is heavily chlorinated
Noise restrictions at night
No glasses or bottles
Children U16yrs not permitted
Shower before use
Follow sauna rules

7.7. Tennis Court

Time Availability: 7am to 7pm

Rules of Use

Booking sheet is available in basement foyer notice board (left hand side)
Correct attire to be worn at all times
Clean area and lock gate after use
Keys can be obtained from the Caretaker via manager@broadwatertower.com.au
The key is the same key you can use to access the hobby room.

7.8. BBQ areas in the garden

Location: Entrance via basement and Left Hand side of building back gate (fob required)

Time Availability: 6am to 10pm

Rules of Use

Noise restrictions at night
Clean BBQ after use
Gas Valve must be turned off after use

7.9. Change Rooms

Location: Entrance via gym or indoor spa

Time Availability: 6am to 10pm

Rules of Use

Leave in tidy condition

7.10. Hobby Room

BWT provides a hobby room for keen carpenters, handyman/woman and other activities. If you are interested in using the hobby room, you can apply for a key from the Caretaker manager@broadwatertower.com.au

8. Social events

Broadwater Tower is well known for its sociability throughout the Bayview Harbour precinct.

There are a number of regular events [link] conducted at Broadwater Tower including:

  1. Ladies’ drinks – Every Tuesday at 5pm in the Admiralty Room
  2. Ladies' lunch - often the last Tuesday of each month
  3. Men’s billiards – Every Thursday at 6pm in the Admiralty Room
  4. BWT BBQ – Once a month at 5.30pm in the Pool area
  5. BWT Cocktail evening – Last Friday of the month at 5.30pm in the Admiralty Room
  6. Aqua aerobics - every Thursday morning at 8am. $10/person. Morning tea follows the class which is run by a certified instructor.
  7. Men’s coffee morning – Every Thursday at 8.30am in the Admiralty Room
  8. Clipper Club – regular functions throughout the year. Membership for residents and associates but fees apply. Go to the Clipper Club page https://clipperclub.com.au/ for more details. All apartment owners can join but people not part of the Bayview Harbour precinct can also join.
  9. If you wish to start a new group why not use the General forum for discussion to try and get things going.

9. Parking

BWT has secure underground parking for residents. Some units also have secure lock up storage units. Please ensure you find out which number parking lot you have when you purchase your unit. The parking numbers do NOT match the unit numbers.

Outside of resident parking there are two parking areas for visitors and trades people.

Top parking area:
Parking in the top area is VISITOR parking only. Extended parking requests should be forwarded to the the manager. State name, lot number and registration number. Trades are not allowed to use the top area car park whether they conduct work for body corporate or lot owners.

Bottom parking area:
Parking in the bottom area is for trades parking only during the hours from 8.00 AM to 4 PM on weekdays.  Outside of the times, and during the Christmas break when no renovations are allowed, parking is permitted by visitors with overnight parking requiring registration with the manager.

There is a carer parking spot available in the top area car park – designated by blue parking lines. No other vehicle is allowed to park in the carer’s car park.

10. Emergency procedures

Emergency Light and Power

Should the mains power fail,

  • the emergency generator will provide limited power
  • DO NOT use air conditioners, dishwashers, heaters, plug in ovens, etc
  • emergency power will NOT be provided to the units.
  • All emergency power will be directed to the fire control equipment, such as - air ducts, EXIT signs, fire escape lights and pumps

In the case of a fire alarm:

  • follow all instructions broadcast over the PA
  • do not use elevators
  • there is a register for people with mobility issues that need assistance. The fire doors used in the complex are such that, if the fire is not in your apartment and you cannot physically leave, wait inside for assistance.

Fire Doors

For your safety, the two fire doors leading from each lift lobby to the fire stairs MUST BE KEPT SHUT at all times.

11. Security

To ensure the building is kept secure, do not allow strangers to gain access with your entry. Report any unusual or suspicious occurrence to the Caretaker (email: mgrofbwt@gmail.com, ph: 07 5537 9491 - this is automatically transferred to whichever number is in use) or Security on 0468 495 001. CCTV is used throughout the common areas to deter intruders and monitor as appropriate. The BWT CCTV privacy policy is here.

Check the relevant By-law 29 too. Report any lost security keys immediately for invalidation to the Caretaker. Check all doors and gates are securely closed behind you. Do not prop open any doors – this is a fire and safety hazard and will invalidate insurance.

Call Security on 0468 495 001 to report an incident. All incident reports will require your contact number, unit number and description of incident. There is no cost to BWT if you report an incident. Costs are incurred by body corporate if security is called to site ($80).

Call 000 in an Emergency

For pedestrians entering the underground car-park area, please use the side door rather than opening the garage door as in the past there have been
    • unnecessary compromises to security
    • unnecessary wear and tear on the door's motor
Try to be aware of any suspicious activity.

12. Garbage Procedure

In addition to the By-laws (#10), remember to instruct all family members, visitors, etc of the need to maintain the garbage procedure below at all times to prevent potential Health Hazards (such as odour, mould, etc)

What to put in the insinkerator

  • Seafood
  • Food scraps

Recycling Bins in Garbage Room

The following items can be left in the GARBAGE ROOM on your floor using the RUBBISH BIN provided for collection by MANAGEMENT

  • Wine/Beer Bottles, Stubbies, Aluminium Beer and Soft Drink Cans, etc (tied in separate plastic bags)
  • Newspapers, magazines, etc. (tied in plastic bag) (not placed on top of chute).
  • Unwanted Plants (tied in plastic bag)

Basement Recycling Skip Bin

  • Large cartons and boxes, including pizza boxes, etc
  • Coat Hangers, Broom Heads, Curtain Rails, etc that are recyclable
  • Loose Newspapers, Glossy Magazines, Stationery, Personal Stationery, etc.
  • Recyclable containers (Soft Drink, Milk, Juices, etc should be rinsed)
  • Recyclable Steel Containers (Spaghetti, Jams, Sardines, etc (rinse so there is no smell)

    • General Refuse Down Garbage Chute


  • Well wrapped or packaged garbage (tied – kitchen tidy bag) (PLEASE NO GLASS OBJECTS)
  • Vacuum Cleaner waste (empty into tied plastic bag)
  • Unrecyclable Cereal boxes (crushed)
  • Wine Casks (crushed)

What to keep OUT of the Garbage Chute

  • Loosely packaged or unwrapped garbage
  • Anything listed for basement recycling bin and insinkerator
  • Combustible or flammable objects, or anything that may cause a fire (example: cigarette butts, cooking/BBQ coals or woodchips)

13. Pets/Animals

As noted in the welcome pack, applications to have a small animal in Broadwater Tower can be made via the
submit a pet application form. Please note the relevant By-laws (in this case #11)

14. Resident Trolleys

Shopping trolleys are provided in the basement for resident use. Please return trolleys immediately after use. Trolleys must not be taken out of the building or left in your apartment.

BWT supplies trades persons trolleys for the transfer of equipment from basement to your unit. These trades trolleys are located in the basement. Please return trolleys immediately after use.


15. Intercom System

Visitors are instructed to enter three (3) digits and press bell icon – for eg: for Unit 3, enter 003 and press bell icon. Units with 3 digits don't require the preceding "0". Residents press phone icon and key icon for access to foyer and individual floor. Ensure all handsets (located in bedroom) are securely replaced after use. Report any faulty reception to the Caretaker (email: manager@broadwatertower.com.au), ph: 07 5537 9491 - this is automatically transferred to whichever number is in use) as security can be affected. Please always note who the caller is prior to opening the doors to ensure security is not compromised.


16. Mail and Deliveries

Each residential apartment has a mailbox located at the top of the circular driveway. This area is accessed from the Main Entrance lobby on the ground floor.

To ensure all mail arrives to the correct recipient it is encouraged that all mail be addressed as:

Mr / Mrs Citizen
Apartment ##
17 Bayview Street
RUNWAY BAY 4216 Queensland

Small parcel delivery are to be let into the foyer via the intercom system. You can direct the delivery person to leave goods/parcels to the right of foyer on the shelf or in cupboards. CCTV monitors this area, however goods/parcels are left here at the resident's risk, so it is wise to retrieve as soon as practicable.

Australia Post has a master key and will sometimes open individual mailboxes to place larger parcels inside. In such instances, the resident may receive notification via SMS and/or in the mailbox to collect that the parcel has been delivered.

If a parcel does not fit into an individual mailbox, an Australia Post representative may place the parcel in the large Australia Post Box adjacent to the letter boxes. The Caretaker has a key to this larger mail box.

Larger delivery items (white goods/furniture) are to be transferred via basement in Lift # 1.


17. Balconies

Note the by-laws regarding this aspect of apartment living, particularly #8.

No washing or bedding to be hung on the balustrades. No signs or any other items including mirrors or attachments may be displayed above level of railing. Small clothes airers are permissible, below the level of the railing.

Balconies to be cleaned by mopping only. Hoses are not to be used. Watering of plants must be controlled. Water cascading down the building causes inconvenience and safety issues for others. BBQs are restricted to the closed type with limit smoke emissions.

The Bayview Harbour precinct has a policy of white backing for window treatments only.


18. Lost keys

What happens if I have an issue with my unit keys?

Broadwater Tower’s caretaker may be able to provide access to your apartment if you lose your keys, however only if you give the caretaker one in advance. There is no master key. The caretaker is contactable during and after office hours in such an emergency. The phone is automatically diverted to the after hours number. ph: 07 5537 9491. Generally though, it is the unit owner's responsibility to ensure they have their own backup plan in place for lost keys such as storage boxes on the door frame (available from Bunnings).


20. Moving out

If you make the sad decision to move out, you will have to follow all the same directions as when you moved in. Please assist by doing so.