General Information for Residents

18. Lost keys

What happens if I have an issue with my unit keys?

Broadwater Tower’s caretaker may be able to provide access to your apartment if you lose your keys, however only if you give the caretaker one in advance. There is no master key. The caretaker is contactable during and after office hours in such an emergency. The phone is automatically diverted to the after hours number. ph: 07 5537 9491. Generally though, it is the unit owner's responsibility to ensure they have their own backup plan in place for lost keys such as storage boxes on the door frame (available from Bunnings).